GREENFIELD — Charlene Manor Extended Care was recently recognized by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) for its dedication to improving quality of care for residents and individuals with disabilities in long-term and post-acute care.
The long-term care facility on Colrain Road was recognized with a 2021 Silver National Quality Award, according to an AHCA/NCAL press release. The award is the second of three distinctions possible through the National Quality Award program.
“We are proud to have received the Silver Award and we’re pleased that an independent panel of examiners saw the high value we place on quality care and service excellence,” said Ashley LeBeau, administrator at Charlene Manor, which is an affiliate of Berkshire Healthcare. “Our focus at Charlene Manor has always been on people. We want to continue to evolve our quality care and service to even greater heights.”
According to the release, 15 of Berkshire Healthcare’s skilled nursing and assisted living facilities have earned the Bronze National Quality Award from AHCA/NCAL; 13 have also reached the Silver level; and two hold the distinction of the Gold award, the highest level in the program.
“We congratulate the entire Charlene Manor team on this achievement,” Bill Jones, president of Berkshire Healthcare, said in the release. “It is an honor and testament to the dedication of that team to be one of only two skilled nursing centers throughout Massachusetts to have earned this distinction in 2021. Charlene Manor is a stellar example of Berkshire Healthcare’s commitment to strive for quality services at all our affiliates across the state.”